Return & Exchanges

Last updated: 28 July 2026

We want you to be genuinely happy with your Zerodaddy order — here's how we handle it when something goes wrong.

The short version

Because this is a consumable food product, bottles are non-returnable and non-exchangeable, with two exceptions below.

When we will replace or refund

• A damaged product delivered to you.
• An incomplete order with items missing.

Reporting an issue

Report it within 2 days of delivery, along with an unboxing video. Email hello@shopzerodaddy.com or WhatsApp +91 83697 41228.

The unboxing video is mandatory

Complaints without one cannot be resolved. It must be one continuous take with no cuts, showing:

• The whole package in clear light.
• The shipping label, with tracking number, address and product details visible.
• Every side of the package before opening.
• The contents and the invoice.
• Close-ups of any damage.
• Both the delivered and the intended product, where the wrong item arrived.

What happens next

We take 3–7 working days to review your report. We may arrange a courier pickup, verify the item on receipt, and then process a replacement (subject to stock) or a refund.

Refunds

Prepaid orders are refunded to the original payment method within 5–7 working days. COD orders will need your bank details for the transfer.

Questions

Anything unclear? Our Contact page and FAQ have you covered, or email hello@shopzerodaddy.com.